Payment Policy

Effective Date: January 15, 2025

Welcome to Royal Gemstonee! We are committed to providing a secure and seamless payment experience. This Payment Policy outlines the payment methods, terms, and conditions applicable when making purchases on our website, royalgemstonee.com.

1. Accepted Payment Methods

To ensure convenience and flexibility, we accept the following payment options:

  • Credit/Debit Cards:
    Visa, MasterCard, American Express, and Discover.
  • PayPal:
    A secure platform for fast and reliable payments.
  • Apple Pay & Google Pay:
    Simplified and secure mobile payment solutions.
  • Bank Transfers:
    Available for orders exceeding $500. Contact us at contact@royalgemstonee.com for bank transfer details.

2. Payment Terms

Immediate Payment Requirement

  • All purchases must be paid in full at the time of checkout.
  • Orders with incomplete payment will not be processed until the full amount is received.

Pre-Orders

  • For pre-order items, payment is collected at the time of purchase to secure your order.

Currency

  • All prices on our website are listed in U.S. Dollars (USD).
  • International customers are responsible for any currency conversion fees charged by their bank or payment provider.

3. Taxes and Duties

Sales Tax

  • Applicable sales tax will be calculated and displayed during checkout based on your shipping address.

International Orders

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.

4. Secure Payment Processing

  • We use industry-leading encryption and security measures to protect your payment information.
  • All transactions are processed through trusted third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard).

5. Failed or Declined Payments

If your payment is declined, please:

  • Verify that your card or payment details are correct.
  • Ensure sufficient funds are available in your account.
  • Contact your bank or payment provider to resolve the issue.

For persistent issues, reach out to us at contact@royalgemstonee.com.

6. Refunds and Returns

  • Refunds will be processed to the original payment method used during checkout.
  • For more information, please review our Return and Refund Policy.

7. Fraud Prevention

To ensure the security of our customers, we take the following measures:

  • Verification: We may verify your identity before processing your order.
  • Order Cancellation: Orders suspected of fraudulent activity may be canceled.
  • Reporting: We reserve the right to report fraudulent transactions to the appropriate authorities.

8. Subscription Payments (If Applicable)

For subscription-based services or products:

  • Recurring payments will be billed as per the terms outlined during the subscription sign-up.
  • You may cancel your subscription at any time through your account or by contacting us.

9. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Updates will be effective immediately upon posting to our website. It is your responsibility to review the policy periodically.

10. Contact Information

For payment-related inquiries, please contact us:

Thank you for choosing Royal Gemstonee! We value your trust and are committed to providing a secure and seamless payment experience.