Sales Terms and Conditions

Effective Date: January 15, 2025

Welcome to Royal Gemstonee! By making a purchase through our website, you agree to the following sales terms and conditions. Please read them carefully, as they govern your use of our services and outline your rights and responsibilities as a customer.

1. Acceptance of Terms

By completing a purchase on royalgemstonee.com, you agree to comply with and be bound by these terms. If you do not agree, you may not proceed with your transaction.

2. Pricing Policy

  • Price Changes:
    All prices displayed on our website are subject to change without prior notice. We reserve the right to modify or discontinue products at our discretion.

  • Currency:
    Prices are listed in U.S. Dollars (USD). For international customers, currency conversion fees may apply, and these are the responsibility of the customer.

  • Promotions and Discounts:
    Promotional offers and discounts are valid for a limited time and may not be combined unless explicitly stated.

3. Accepted Payment Methods

We accept the following payment options for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure online payment platform.
  • Apple Pay and Google Pay: Fast and secure mobile payment options.

All payments must be made in full at the time of purchase. Orders will not be processed until payment is successfully completed.

4. Order Confirmation

  • Confirmation Email:
    Once your order is placed, you will receive an email confirmation with your order details. Please review this email carefully.

  • Shipment Guarantee:
    Receiving a confirmation email does not guarantee product availability or shipment. If an item is out of stock, we will notify you promptly and provide a full refund or alternative options.

5. Shipping Policy

  • Delivery Areas:
    We offer worldwide shipping, with delivery times and costs varying by location.

  • Estimated Delivery Times:

    • Standard Shipping: 5–7 business days (domestic).
    • Expedited Shipping: 2–4 business days (domestic).
    • International Shipping: 7–15 business days, depending on the destination.

  • Shipping Costs:
    Calculated at checkout based on the shipping method, destination, and package weight.

  • Carrier Delays:
    We are not responsible for delays caused by shipping carriers, customs clearance, or other unforeseen circumstances.

6. Order Cancellations

  • Cancellation Window:
    You may cancel your order within 12 hours of placing it, provided the item has not yet been shipped.

  • Shipped Orders:
    Once an order has been shipped, it cannot be canceled. You may initiate a return after receiving the item in accordance with our Return Policy.

7. Taxes and Duties

  • Sales Tax:
    Sales tax will be applied at checkout based on your shipping address.

  • International Orders:
    Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping cost.

8. Product Availability

  • Stock Levels:
    While we strive to keep our inventory up to date, some items may become unavailable after your order is placed. If this occurs, we will contact you to offer a replacement or issue a full refund.

  • Pre-Orders:
    For pre-order items, payment is collected at the time of purchase to secure your item. Estimated delivery times will be provided but may be subject to delays.

9. Returns and Refunds

For detailed information about returns, exchanges, and refunds, please refer to our Return and Refund Policy.

10. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from your use of our products or services.
  • In no event shall our liability exceed the purchase price of the item in question.

11. Governing Law

These terms are governed by the laws of the State of Texas, USA. Any disputes will be resolved in the courts located in Texas.

12. Amendments to Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting on our website.

13. Contact Information

If you have any questions or concerns about these terms, please contact us:

Thank you for choosing Royal Gemstonee. We value your trust and look forward to serving you with exceptional products and service!