Return and Refund Policy

Effective Date: January 15, 2025

At Royal Gemstonee, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy provides detailed information about how to return your item, eligibility for refunds, and related procedures to ensure a seamless experience.

1. Return Eligibility and Window

We accept returns under the following conditions:

  • Return Period: You may return your item within 14 days from the date you received it.
  • Condition of Items: Returned items must be:
    • Unused and unworn.
    • In their original packaging, including any protective materials, tags, or certificates of authenticity.
    • In the same condition as when you received them, without any damage or alterations.

Items that do not meet these conditions may not qualify for a refund or may be subject to a restocking fee.

2. Steps to Initiate a Return

To initiate a return, follow these simple steps:

  1. Contact Us: Email us at contact@royalgemstonee.com or call us at (512) 357-4007 with your order number, a description of the issue, and photos of the item if applicable (e.g., in cases of damage).
  2. Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.
  3. Prepare the Package: Securely pack the item in its original packaging, including all accessories, and attach the RMA number to the package.
  4. Ship the Return: Send the package to the address provided in the return approval email.

3. Refund Process

Once your return is received and inspected, we will:

  1. Notify you via email of the inspection result.
  2. If approved, process your refund to the original payment method used at checkout.
  3. Refunds are typically processed within 5 business days, but the timing may vary depending on your bank or payment provider.

Please note that shipping fees (if applicable) are non-refundable unless the return is due to a defective or incorrect item.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
  • Defective/Damaged Items: For items that are defective or damaged upon arrival, we will cover the return shipping costs. Contact us immediately if you encounter such an issue.
  • Shipping Carrier: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

5. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized jewelry.
  • Items marked as “final sale” or “non-refundable” at the time of purchase.
  • Gift cards.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return for a refund and place a new order for the desired product.

7. Cancellations

  • Orders can be canceled within 12 hours of placement, provided the item has not been shipped.
  • If your order has already been shipped, you will need to follow the return process.

8. Contact Information

For questions or assistance regarding our Return and Refund Policy, please contact us:

9. Customer Satisfaction Guarantee

At Royal Gemstonee, we are committed to providing a delightful shopping experience. If you have concerns or issues with your purchase, do not hesitate to reach out. We are here to ensure you are completely satisfied with your order.

Thank you for choosing Royal Gemstonee for your jewelry needs. Your trust and satisfaction mean everything to us!